On April 17, there were charges on my Visa card from SMC. When I called SMC and explained that I didn't authorize the charge and wasn't interested in their company, I was told that I would be receiving a package & that I should return it for a refund within 30 days. I did this, returning the package unopened, via certified mail (I have proof it was received in time). I called SMC and spoke to George. He confirmed that the merchandise had been received and informed me that I would receive a credit within 30 to 60 days. I did not receive the credit, but did receive charges from EMerchant Club, the company that provides Web Host Support for SMC, in the amount of $29.95/mo.
When I contacted EMC and provided proof that I had returned the product as instructed, within the time frame required, EMC refunded me their charges.
I am still trying to get my money from SMC. They have made several requests for Audio Confirmation of my acceptance/approval for the initial charges. They say that they have the tape, yet I cannot find one person who actually has access to it. I was given a name & phone number for Mr. Nevells, and have left messages for him daily, with no response.
I have written to SMC twice, with no response. I faxed the correspondence and emailed it. I confirmed the reciept of the fax dated 10/16 (the other is dated today, 1/19/08).
I have attempted to resolve this with my bank/credit card company, but it is no longer within the legal time frame for them to take action. I made the mistake if initially doing as they requested ~ wait 30-60 days for the refund to be processed. Boy, did I get screwed, or what!!!
I am still dealing with this on a daily basis. I will fax and email my written correspondence daily, as I will call Mr. Newells daily and leave messages.
I will also post information on this site and any other that I can find, if only to try to keep this from happening to someone else!
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