One day, I received a call from Capital First. The Rep asked me a few questions and told me that for the price of 19.95, and an annual fee of 99.99, I would receive a Master Card and have a chance to rebuild all my previous credit problems.
I asked the Rep where she was located because she had a very thick accent, at first she didn't want to tell me, so then I insisted on an answer. Her supervisor took over the call and told me the name of the island however i was to sleepy to remember it. He gave my call back to the rep so she could get my banking information. When she asked for my checking acct #, I refused to give it. Then I gave her the excuse that I didn't have the routing #, the exact bank address, nor a check # to supply her.
So she agreed to just taking the basic 8 digit acct #. From the little information I provided her, CAPITAL FIRST managed to get my routing #, and 3 different check numbers and of course the exact branch I opened my acct up at. This call was on a Fri the 1st week of july, and 3 days later, a Monday, Capital First withdrew from my acct, $19.99, $59.99, $99.99.
I however didn't know this until i received my statement 3 weeks later. The same day they were helping themselves to my money, I was on the phone cancelling the offer, so I would not be billed or have the money taken from the acct. They assured me that no money would be taken... HAHAHA.
When I finally found out my money was gone, I called back, they told me I had to send them the package back in order to get the refund, with the RA# they provided me with. So i sent it registered mail. They signed for it on 7/29/02 but posted it in their system on 08/09/02. I was told it would take 7 working days to receive my refund. & 7days later NO refund, 2nd call... They told me they changed the refund policy and now it will take 30days for the refund.
30 days later... No refund, i was told they no longer handle the acct that it has been turned over to distributing & consumer affairs dept in the same building. I ask to be transferred to that dept... They had no ext, but they will email them and they should call me within 3 days... Exactly 14 days later, no call... So I called again, this time I was told the same thing but now it will take up to 14 days to get the call.
I waited about 30 mins called back and this time I was told that I should wait a few more days for this dept to contact me. I ask this rep if she sees where someone just emailed this dept for me about 30mins ago and she said no.
I called a company that is supposedly their headquarters in waco tx, wrong. This company will tell you that the 866-892-6018# is the headquarters # for CF, and they are located in idaho, that # is in miami. If you would like to give it a shot and call waco Tx to see if you get results here is the number 561-842-1918.
I personnally have contacted our BBB who directed my to Miami's BBB, which I never got anyone to answer the phone. I don't know if this will help you either, but I am alsogoing to run this scam through the media, hopefully both televised and through local newspapers.
If anyone has any more info on this company please contact someone or suggestions.
I am really curious as to WHY all of a sudden we have international non us citizens telemarking us and fraudulently acting as if they are actually in Fl but their in international waters.
SOMEONE, ANYONE PLEASE help!
Kelly
Augusta, Georgia
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