He is my complaint letter to them, it sums up their tactics well:
We received a telephone call at 8:39 am CST on 01/05 from your company (Identified as "American" on caller ID with telephone number 614-839-5191).
The "gentleman" on the telephone did not give notice that the call was an attempt to collect a debt. We received NOTHING in writing about this "collection account".
The man began with telling my wife that she "had better pay Chrysler Financial the turn in fee or else". My wife asked him "what the hell he was talking about" and he replied "lady, stop acting like a 5 year old and pay your bills".
I heard this all on a second extension of the telephone and laid in on the man when he degraded, berated and harassed my wife. He got all flustered and told me that we owed "him" money for the car now. I told him to get off my phone because on November 29 we purchased the vehicle and had a title showing that Chrysler had no entitlement to ANYTHING on it. He said a NUMBER of derogatory things to me and told me to get ready because the calls will be constant.
I then informed him of my VAST experience in collections and my workings with ICON - a non-profit advocacy group that self-finances through pro-bono legal representation of consumers who are being abused by creditors and collection agencies. He laughed and hung up the phone.
I called your company back and spoke with a man who insisted on telling me over and over that I needed to be "professional". I have no "professional" relationship with your company, so that served only to honestly amuse me.
I obtained a fax number from him (614-839-5150) and faxed him a copy of my title showing that Chrysler has nothing to claim. He informed me that he was working "on behalf of Chrysler" and that he was "representing Chrysler". I informed him that we had a written "Cease and Desist" for ANY telephone contact on file with the Account with Chrysler and he informed me that he had no knowledge of it and that it did not apply (which is FALSE considering he identified that he was working on behalf of and as an agent of Chrysler).
This email will serve as a written Cease and Desist against you, as well as any assignees of this "account".
If you have any questions about this email, I suggest you write. If you call, I will pursue ALL legal remedies available to us under Federal and State laws.
I should also inform you that I have reported your company to the Attorney General's office in Minnesota, ICON, The Minnesota Department of Commerce, The Better Business Bureau and I intend to copy this notice to Chrysler Financial Corporate offices.
Do not contact us again. We fully contest this "debt" as false.
This company is NOT one you would ever want to represent your company (unless you want no repeat business, a healthy lawsuit and some clients who now feel that they have a personal battle against you now as a result).
These people are a complete black-hole of incompetience. The have no skills, professionalism and they WILL get you sued.
Hire at your own risk and enjoy all the negative press that you will receive!
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