Complaint / review text:
I have been billed by Easy Saver Rewards (EASY SAVER 800-355-1837 PA) for $14.95 per month since making a purchase on Proflowers.com. Easy Saver is apparantly associated with ProFlowers and I inadvertently signed up for their "services" while placing my order. They claim that I requested to be a member when I replied to an email after placing an order. I do not recall replying to any email or asking for the service. Obviously, their business practices are disingenuous at best, since I, and many others, have been fooled by this blatantly unethical business practice.
I informed ProFlowers of this problem and they gave me this number: 800-444-9491, which is different from the one on the bill and on their website. I talked to a service rep. Named "Linda" and she was willing to give me only a fraction of my money back after a long-winded sales pitch about how great their service is. She became rather forceful and obnoxious when I demanded all the money back, claiming that Easy Saver had legally billed me since I signed up for the service. I asked for a manager and talked to "Jennifer" and she eventually promised to pay back the charges.
Thus far, I have been credited with all but one of the charges; they credited my card a few charges at a time.
If this happens to you, I suggest calling the 800 number I listed above and demand your money back. If that fails, ask for a manager and tell them you are willing to file complaints and inform the media of their unethical business practices. Also, informing ProFlowers, or other companies linked to Easy Savers, would be a good idea.
Redwood City, California