Complaint / Review
Navy Federal Credit Union
Online Access Disabled After Falling Behind, Then Calls Day and Night

I used to think this was the greatest bank or S&L in the world until my wife got sick and I fell behind a bit. They disabled my online account access so it was impossible to easily "pay" my accounts - having disabled paper statements...

Then, after talking to a rep for over an hour, they started this campaign of harassment which is usually 20-30 phone calls a day. I stopped answering long ago, so now they are calling my employer, even after my employer told them to stop.

I could lose my job and health insurance - wife just diagnosed with MS - I'm paying accounts but they still harass day and night 24/7.

After telling them to cease all telephone calls, they said "you agreed to get calls when you got credit cards."

These folks have run amok. Anyone else with similar issues?