I have read here many complaints against Aurora Loan Services -Lehman Brothers Bank and have had numerous complaints against ALS as well. I have been ignored, been hung up on, cheated, had charges force-placed on my loan, had my loan escrowed when it was not an escrow account, my checks kept past the due date, then charged late fees, and on and on. Not to mention no satisfaction with their customer service.
I became so angry, I did a web search, made some phone calls and finally found where to file complaints. I then proceeded to do so. Although the complaint process took some finagling to find email addresses, and no one answered the telephones, after leaving email and voice messages, I did receive both return emails and telephone calls. Of course, I had to email the director before I actually had people jumping around to respond! I copied and pasted many of the complaints I found online. It would appear in speaking to them that very few people have actually called the governing agency and filed complaints!
The agency in charge of overseeing Savings and Loan institutions, including Aurora, is Office of Thrift Supervision, an arm of the Treasury Department. I would suggest everyone with a complaint send an email or two directly to them. Their website is www.ots. Treas. Gov and everyone to contact is listed there. I would start with the ombudsman and your regional director.
Best Regards
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