Complaint / Review
Ocwen Federal Bank-Mortgage Lending Dept
Ocwen Federal Bank overcharging impound account, property taxes in arrears due to incompetence the bank that doesn't give a dam

Ocwen purchased my loan back in April. They are over charging my impound account on the loan by $60 per month for extra insurance that was pre-paid from escrow. I have written over 10 letters to them, and have provided documentation showing them the problem. Ocwen continues to send me letters saying that they are researching the problem but to date, it is not resolved.

Then in July I received a tax delinquent notice from San Diego County that my property taxes were NOT paid. It turns out that Ocwen paid the WRONG amount, and San Diego county did not accept the payment at all. I have sent 3-4 letters about this problem and have made 10 phone calls & left messages to Ocwen's research department. They state in the their recording that they will respond back to you in 3 hours. Ha, this is a joke. So, right now I am being charged penalties, late fees due to their incompetence.

Debra
San Diego, California