I called emc to see if they had any special program options to help lower our monthly payments for a while because we lost a huge income and needed some time to pay off debt like a year or so and they refused to help us in anyway.
I was so upset by their lack of customer service after i explained my situation and i have been on time with my payment for over a year and all i was needing was a little help for a short period of time.
After talking to someone for an hour and getting no where i asked them what did they want me to do go ahead and foreclose and they said no what we expect you to do is sell your home.
I can not believe a lending institution would have so little disregaurd for someones financial situation when all i want to do is keep my home i have lived in for 12 years instead of selling it or giving it back to emc. They should be required to offer programs for people who have a unexpected situation come up.
Wishing i never would have gotten a mortgage with such a horrible and unfeeling company very very disappointed.
0 comments