Now this is not a complaint solely on the business practices of HSBC, although I promised their supervisor I would be filing a formal complaint with the B.B.B.in some form.
Recently I had the honor of receiving a phone call from an HSBC bank (our credit card) customer service call. I picked up the phone and heard nothing... Then a distant and crackled voice whispered..." Is An... Ddddrr... Drea??? There? Huh!
I immediately put my youngest son down to bed and freed myself to wonder what kind of numbskull in this day and age could not pronounced the name Andrea. Not a good start in my book for this C.S. Rep. When it became clear in my mind who she was referring to I responded by asking her who this was and what company she was calling from. She (American) spoke a kind of crackled and sloppy english that let me know exactly what this character did last night... And was continuing to do on her early morning trips to the restroom. She sounded as though she had been doped up and placed in a tin can to be opened at a later date. That time unfortunately had to be now. When I asked her what her name is she said "Linda..." I couldn't make out the last name. When it became evident that this young tripper was not going to be of any use to me I asked to speak to her supervisor. She immediately told me he was on a phone call "I'll HOLD" I said. After several attempts by LIN-DUH to get me to end the call because Mr. Supervisor was (not going to be happy with LIN-DUH) busy I belted. Finally he came over the phone and asked what he could do to help. I only asked him one thing before I began " Do you now or have you ever hired someone under the influence of a controlled substance? I then asked him if he would replay the call back for him and all his co-workers and then have human resources rethink this one. My guess is if she is within her 30 days of employment there is still a chance for you to do the world some good. But they probably hired this one based on a quota so nothing will get done.
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