I was contacted over the phone as to an offer for a $2500.00 Mastercard. I was not told that I had to place X amount of dollars in the bank in order to use the card. I was told there was a "one time fee" of $29.95 for processing and that only after my packet arrived and I signed and accepted it would there be another fee of $59.95 and $99.95.
Receiving my packet in the mail, I read the whole thing through and found out that I could not use the card unless I deposited the same amount of money I wanted to use the card for in their account. Whereupon, I immediately called CapitalFirst and cancelled my card.
I was then told to mail the packet back to them, keep the shipping label and fax it, my bank statement showing the debits as well as a letter to them stating why I wanted a refund to the following fax: 1-800-644-5992.
I waited a week and when nothing showed up on my bank account, I called them again and they stated that they had a new fax number, 1-800-254-0185, and to fax everything to that new number. I have tried all morning to do so, but to no avail. I have also made several calls to them today, but to no avail.
I then decided to search the net for CapitalFirst and found your website.
Is there any way you can help me get my money back?
Louise
Live Oak, Texas
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