In December we initially sent Omni $5000. As a retainer fee. They promised they would be able to accomplish an offer in compromise with the IRS and OIC with the state of Idaho for this retainer fee. After 7 months we have severed my contract with them. My husband and I ended up negotiating with the State of Idaho and resolving our issues with them.
Omni got nowhere with them, yet they billed us numerous hours for numerous phone calls and still claim to have resolved things successfully for us with the state of Idaho. We did the work, yet they claim the success.
In April they sent us a letter stating our retainer was nearly used up and they required an additional $2000 to continue. We stated we have no more to send them, they said we should borrow from relatives. They claimed we'd have a real difficult time dealing with the IRS ourselves. We finally agreed to send a postdated check for $1000 more. This check cleared the end of May.
On June15 Omni sent out another letter stating we had a negative balance of $254 and we needed to send an additional $1000 post dated no later than June 30. But it had to arrive in house by June 20. Their demanding attitude and less than helpful service caused us to sever our ties with them.
If they had given us great advice or even been nice we might have continued to dump money into their pockets. They treated us like second class people, giving us deadlines by which we had to have information to them. It was interesting how sickly sweet they were when getting us on board and how condescending they were once we had signed on with them.
With each billing statement we received I was furious with how quickly the money disappeared. How we were charged a couple hundred dollars for one letter that obviously was a standard form letter that didn't even apply to us.
When I pointed these things out to them, I was shown how generous our account manager was in providing other "Administrative credits". True to form our last letter asking for more money stated we had a negative balance of $254 but we should note that we had been generously credited $387.50 towards our account.
So we are out $6000 and all we have to show for it... A few papers filled out and lots of frustration and aggravation. I wish companies like this could be stopped from ripping people off.
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