This company settled with me on 5/18/07 to pay debt in full. I wrote them a check, and due to a mistake they atempted to pull funds on the 5/23/07 of may, and i had insufficient funds. I called the employee i had been speaking with imeadiatly that day, and she said forget using the check go make a money grahm at walmart it will pay us instintly today. I said are you sure you don't want to wait and run the check again? She said no, it will be to late and they will not settle with you.
So i made the money grahm to pay her in full that same day. I called her that day as well and informed her she is paid in full, and had her check out everything. She said i was cleared and she will let them know i paid by money grahm. Well 12 days later i put about $600 dollars in my account to pay about that amount in all my other bills, and come to find out she never informed the accounts department, so they ran the check again 6/1/07, even though my account was paid 12 days prior. They caused all my other bills to be charged an overdraft fee of $115 plus a bill i paid by check bounced... I called to inform them of this, and sent a copy of my bank statement. They were very unproffesional about this matter and at one point the manager hung up the phone on me...
I was very upset to be out $500 plus $115 for overdraft fees... They are refusing to pay my overdraft fees, and being very slow about resolving this matter. They told me that if they feel that i was charged twice they will only mail me what they overcharged. I live in oregon and they are located in new york. The manager told me they will not overnight my money or find a way to get it to me quickly. It's very upseting when i am counting on my money back quickly, do to my other bills are needing to be paid. I can't believe the urgency they request when i owed them, but when they owe me they don't care how quickly i get my money back... I also have two small children so this is taking food and diapers away from them. I feel that these people need to go through major traing on how to be proffesional. I hope that you never have to deal with thes people ever, if you do never write them a check..
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