I cannot believe the comments made by the employee of this company because: We also are victims of their constant harrassment. We have been with them for almost 5 years. We have had a few differant loan officers and been treated the same by all of them.including senior loan officers that we have asked to be transferred to from time to time. We have never in the 5 years been past or grace period. But the day after the mortgage is due the phone starts ringing at 8am. This is almost every single month for 5 years. I am disabled and my husband is the sole provider. It is not easy but we manage to pay every single month. Yes we always talk to them and yes we always tell them when we will pay. For instance next payday or whatever but always inthe same month. The calls still do not stop. Theywill still call every single day sometimes several times a day. They have threatened my minor child telling him we better find a new home. And you betcha we do ignore their calls at this point but only after we have told them when we will pay and it is always in the month it is owed. They have phoned neighbors telling them our life history. They have called the owner of the mobile home park we live in telling him we are behind. They have called our co-signers 69 year old mother and the cosigner is 38 and doesn't even live with her and they brutally badmouther us to her (she has written a letter with the date time persons name and everything they said to her). They have found my husbands 79 year old mother in another state telling her all about us. On one particular day they called my husband at 5pm. He works till 6:30am gets home about 7:30am and on this day slept till 4:30pm. They told him he had to borrow the money from someone or they would foreclose. Mind you this is still the same month it was due. He explained he got paid the next morning and would pay them ny money gram to assure it was there by 8am. Not good enough they argued with him (the rep and then senior loan officer) for over an hour. My husband would not hang up thinking it would only make matters worse. But, he continually told them if he even had someone he could borrow the money from it is after 5 banks are closed. He also continually told them he would be fired because they were making him late for work. He had to be to work at 6 it is a 1 hour commute and they told him they did not care and sure enough he didn;t get off the phone till 6.
I have owned my own home before and had my mortgage bought put several times by other banks. Never ever ever has any bank ever done these things to me. They do not even call you unless you are 2 weeks late. Not once! And never has any bank ever threatened to foreclose on me.
For the person who feels the need to defend them since Vanderbilt mortgage is their parent company perhaps you ought to read all the complaints on this website for them too. 15 pages of them! It seems that this is the way they teach thier people to treat customers. And of course you can look up the lawsuit against your great company in Myrtle Beach for the same harrassment on home owners there.
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