I have a credit card through this company and my payment due date was on May 10. I went on-line and made this payment on that date, it was viewable on May 11. This credit card company charged me a $30 late fee on May 10 & the day the payment was due!!! Since the company charged me a late fee, it put my balance on my card over the limit and so, therefore; they turned around and charged me a $30 fee for being over my limit on May 11!!!
Then on May 29, I was reviewing my e-mail and HSBC Credit Card Services sent me a notice that I was over my limit and I needed to make a payment. So, I check my statment on-line to see what they are talking about and they charged me another $30 over limit fee on May 29!!
I immediately sent them an e-mail regarding my concerns for this because it was in the same billing cycle, current statement. Of course, to no avail, I had to hear their blah, blah, blah of regarding the terms and conditions listed in my disclosure statement saying that my billing cycle runs from 5/14/07 to 6/14/07, and the first $30 over limit fee was in the billing cycle of 4/14/07 to 5/14/07; and therefore, this current $30 over limit fee was in the 5/14/07 to 6/14/07 billing cycle. I informed them that I have my current statement and my due date is not until 6/8/07.
Anyway, to make a long story short, if I had not looked at my e-mail alert from them and went by my current statement for a due date of 6/8/07; I would still be over my limit and they would have turned around and charged me another $30 over limit fee for the billing cycle of 6/14/07 to 7/14/07! I informed them that there was nothing in my disclosure statement of these charges being applied in this manner; as a matter of fact, it says in the disclosure that the payment has to be 5 days late before they charge a $30 late fee.
So, I have informed the company that I was contacting the attorney general's office in Maryland and writing to the President of the company to report their fradulent actions.
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