Usacomplaints.com » Business & Finance » Complaint / Review: Prosper Lending - Funded loan stalled after repeated identity verification calls. #223928

Complaint / Review
Prosper Lending
Funded loan stalled after repeated identity verification calls

I joined Prosper and was funded for a loan. I thought, wow, great! I was contacted and had to send my driver's license and a voided check. Prior to that, Prosper had verified my checking account and home address. A few days later I was called again and asked for statements regarding my income and bank deposits. Again, I complied. At the same time, Prosper called for a telephone verification. On Friday, May 25th, I faxed the last of the necessary documents and was told the funds would be released after Memorial Day.

On Wednesday, May 30, I was contacted again by Prosper to verify my identity AGAIN. I had been with my husband, who was in the hospital, and I was tired. The woman from Prosper put in my file that "I was inconsistent with answers, and I was being coached."

Now when you read that you will be funded soon, watch out. Prosper's stated policy is 7 days, and I was on day 8. When calling to inquire about anything, be prepared to be transferred to a call center where English is not the first language. When all is said and done, the employees at Prosper know more about you than you do about them. The catch phrase about canceling my loan was that I had "voided the trust in our relationship." I wonder how many other clients have heard the same thing.


Offender: Prosper Lending

Country: USA   State: California   City: San Francisco
Phone: 8002081103
Site:

Category: Business & Finance

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