I just got riped off by Capital first today. Right now as I'm typing this, i'm on the phone with them. I learned the key is to keep calling back. I mean call back! Whatever you do, do not hang up, no matter who you are talking to. This company took 189.85 out of my checkings account without permission. I did not recieve a package in the mail. Now they are on the phone trying to tell me that they can't send me my full refund back.
I have talked to four supervisors and three customer service reps. I can hear the people in the background telling them what to say. They gave me a fax number to fax them a daft from the bank stating that their company took money out of my account.
Well If I have an account with their company and they can pull that up, why can't they pull up where their company took money out of my account? I'm also looking for people who would like to help me tear this company apart. I want to make this public as possible. For you that is still getting the run-around from this company, keep calling. Trina
Trina
Kailua, Hawaii
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