ICICI – Bank Money2 India.com support is terrible and horrible
Lately I delivered cash to India twice using the same quantity, same consideration etc. One deal experienced and also the second one they continued store seeking extra information. After I named they're not prepared to provide the info on telephone and questioned me deliver an email to nri AT icicibank.com but there's no reaction for that mail. I named them back plus they stated I have to deliver a contact towards the same handle, after I told them that I previously delivered and confirm subsequently she claims she don't have use of it, then I required her to obtain her workplace e-mail to forward my past email then she claims she can't provide her mail identity in my experience.
I asked her should you choose not need use of the nri AT icicibank.com then why did you choose the phone call? She claims there's another group that'll focus on mail conversation. I required her for connecting to her boss; she claims her supervisor may state the same. She promises as her boss has same info as she's having. This really is occurring each time I contact. You might ask me why do I contact over and over?
Since The withdraw my cash from my US - consideration and never transferred about the different conclusion, to solve the problem daily I deliver a contact at nri AT icicibank.com and watch for the reaction so that as normal you will see no reaction then I call them to check on my fortune if some smart customer care individual may answer the phone call. Appears like entire division was educated effectively just how to frighten the client and count just how many demands they ignore daily giving unnecessary solutions.
Let's possess a some formula only for evaluation: Suppose there are 1000 people delivering every $1000.00 to India and these men place atleast 500 of these on-hold producing $500,000.00 means to 0,000.00 * Rs: 43.00 = Rs: 2,15, 00,000.00 and maintain for thirty days. The formula is about only 1000 clients whenever you evaluate it towards the LARGE quantity whenever you take a look at worldwide NRIs. What-ever the curiosity they generate with this cash is likely to be used-to operate this terrible customer care center.
I obtain the visitors of the criticism to forward any contact info that I will avoid these speaking (rational – regarding complicated client) toys (I am talking about customer assistance and e-mail reply) to solve the problem. Additionally I needed to understand under which authorized program they come under to join up a legitimate certified.
Thanks for the help.
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