I co-signed a student loan for my daughter with Sallie Mae Financial. She had 2 previous loans open with SMF that I had nothing to do with. My payment records, as well as SMF's payment history on thier website, indicate that principal on all 3 loans are paid in full. SMF has different records that indicate a remaining balance of $382.00.
I have exhausted all options to settle this matter by phone. Nobody there seems to be able to give me a straight answer. I recently found out, that the loan on which I co-signed, when payments were sent in, were being applied to all 3 loans. When I called to ask about this, it was confirmed bt SMF reps, but since I didn't sign on the 2 previous loans, they would not release information about these loans to me.
The account number was in the memo section on ALL check that were sent in. How can SMF possibly take funds that were specifically sent as payments for a specific account, take that payment and apply it wherever they please?
SMF website shows 3 payments one month, 2 the following month, then a skipped month, with late fees charged on the next payment. Thus indicating that several months of payments were paid in advance. Then when a monthly payment was late, a late fee was assessed. How can a late fee be charged when the account is 3 payments ahead?
Seems that SMF makes the rules as they go along and it is never in the favor of the account holder. How can our elected officials allow our younger generation to get scammedin this fashion.
I am currently speaking to an attorney to file suit against SMF. It's turned into a personal vendetta. Talking to SMF reps is the same as talking to a tree.
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