I have been using this company for many months and i have never had any problems with them. Until now. On the day i was due to pay them back my wages got paid in late. As a result the direct debit to them didnt come out. So when my wages went in later on in the day i phoned them and was told to make a payment over the phone. I was assured the direct debit would not come out. So i go to the bank the next day to see my balance and its 0!
I went into my bank and they got it all up on screen that it had infact come out twice. I have this printed off as proof. I phoned them and they hung up on me!!! TWICE. So i contacted them via the live chat.By this point my phone had been blocked because i hadnt paid the bill because they took all my money. All they kept telling me to do was to phone payment services. When i asked them for there adress they refused:
Please wait for a site operator to respond.
You are now chatting with ANDRE
zara: can i please have your full address?
Please wait while I transfer the chat to 'SHAUN'.
You are now chatting with SHAUN
SHAUN: Thank you for visiting Customer Care. How may I help you?
Zara: can i please have your companys full address?
SHAUN: May I ask why please?
Zara: you dont need to know why
SHAUN: As we are an internet based company we only give out our address for certain situations.
Zara: i n eed the address
zara: i dont see how giving a simple adress could be a problem
SHAUN: If you have any complaints please send an email for attention of a supervisor.
SHAUN: Our email is [email protected]
zara: i dont have a complaint i want the address
SHAUN: As stated above you would need to explain the nature of why you need the address, this is company policy.
Zara: so you are refusing to give it
SHAUN: As previously stated and kindly understand, as we are an internet based company we must know the reason why you need the address, again. This is company policy.
Zara: i need the address so my bank can get in contact with you. Seeing as you h ave made no effort to pay me back...
SHAUN: I would need to ask please that you would contact our Payment Services Department. They would best be able to handle this query for you.
SHAUN: Payment Services can be contacted on 08000 32 76 53. The hours of operation for our client's Payment Services department are Monday to Friday from 8:00 am to 8:00 pm.
Zara: yes i know. I have contacted them on several occasions and they have done nothing.
It has been 6 days since they took the payment off me and they have done NOTHING except f* me off.
Zara
liverpool
United Kingdom
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