I have been a AAA visa customer for many years and a very good one, always paying my bill, in full, on time. When my bill was coming up due last month, I scheduled an early payment, to avoid any chance of lateness with the holidays approaching.
The Bank of America online payment calendar that I thought I was setting BACK from the due date of 1/1/07 to 12/27, in fact went FORWARD to 12/27. I didn't notice this calendar error until, wondering why my payment still hadn't been debited by 1/1, I went back to my account online and realized what had happened. To cut a long story short, despite two appeals to customer service that I should not be penalized for this, I was charged almost $30 in finance and late fees. What a disappointing show of disrespect to an honest customer, making the "customer satisfaction" line you get on their phone sound meaningless. Basically it appears that this company too is joining in the free for all daylight robbery that credit card companies seem presently to be reveling in. Because of this incident I closed this account. We bother being good customers but get treated badly anyway.
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