God I don't even know where to start with this company. We refinanced our home through Paragon Lending in August of '06. They immediately sold our loan to Ocwen in September after our first payment went out to Paragon. We stopped payment on that check for $15.00 and sent another. We were informed that our new payments should be made payable to Ocwen Loan Servicing but were never issued a new loan number through Paragon.
Make a long story short two payments in the amount of $600.00 each were sent through my bank's bill payer service made payable to Ocwen on 09/31 and 10/31. They intially claimed they never recieved any payment but after tracking down the correct address to send payment to (mind you there are three payment addresses-one in Orlando, West Palm Beach and Carol Stream, IL) and after spending over two hours on hold with customer service, we come to find out that MY BANK did send it to the correct address, BUT because of the incorrect loan number on it they put it in a bin for miscellaneous items until they can locate where it belongs and it will sit there for however long they get around to processing it. My husband was told this first hand by THEIR customer service rep.
The only reason I found out we were in default is because the original lender Paragon contacted us. Either way they're now claiming they never recieved any payment, never sent back any payment, and never spoke to either my husband or myself on the phone. They have already started the foreclosure process and I have now had to retain a laywer to handle the situation because their management refuses to return any of my calls.
I am writing this because I know how the foreclosure process works and the tedious bull involved. I am hoping that anyone reading this will take the necessary precautions and make sure all correspondence with this company is through certified mail and sent directly to their attorney instead of them!
I am lucky that I have a bank statements to prove that my payments were made in a timely manner and will continue any and all correspondence directly with their attorney through certified mail. If and when this case is brought in front of a judge, make sure you have receipts, cancelled checks, date and time of all transactions, and a detailed log of EVERYTHING!
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