I called the "customer care specialists" of Orchard Bank because my credit union had refused to pay my account because I had filled out inaccurate information due to misunderstanding the instructions on their website.
When I attempted to communicate my problem and request that I not be charged a late fee, (my other credit card companies have a grace period when mistakes like that happen), the woman I spoke with had very clear, statements that avoided my questions. She accused me of twisting my story, wouldn't let me speak to a manager, said that I could, but needed to tell her what about first. I said I didn't want to tell her, so she said she wouldn't put me through unless I told her. Then when I told her several different reasons, one after another, she told me that none of those where reasons, in their policy, to speak to a manager, but she wouldn't tell me what, in their policy, where reasons to speak to a manager. Finally she told me I was wasting the time of other members and eventually hung up on me.
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