We cancelled the credit card over a year ago. Of course, they have no record of it. Have charged us annuall fees which never should have been accessed.
We tried to call customer service 1-800-724-4964 repeatedly to talk to a customer service representive many days at many different times. It is impossible to get a representative on the phone. It always says to call back. This number is set up to cause the customer to give up. Misleading info. IMPOSSIBLE TO REACH A REP THRU THIS NUMBER.
It has taken me about a week.
FINALLY
I finally called a long distance number to settle the problem about these bogus annual fee charges. Being treated in a poor manner they stated that the account had not been close. I told them to look at the use. I knew exactly what month we had called to cancel, which was october of because of an arguement me and my husband had over the accout. They argued that that was not proof. Though they acknowlegde there was no use of the card. ONLY PAYMENTS
They also insist on a service charge of over $12.00 to make a payment over the phone. What business does that.
These people obviously mislead people.
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