We did not have any issues paying our mortgage. Thank God! However, we got a TAX bill saying our home would go into foreclosure. We were in the middle of relocating because of a job transfer. So, I called COUNTRYWIDE to make sure they pay it off. That's what the escrow is for, right? Think again...
Well, they said they would send the check, and I was relieved when I saw in the website that it was there.
The company I work for took over the mortgage payments, as part of the relocation, and a couple of months later, they had a buyer for it. But, they found out that the taxes were not paid. WHAT?
So I asked my husband to call them again. (The first time I called they didn't want to give me any information because my name was not in the account. Since they bought the loan from our original Mortgage company, from the builder, KBHOME, they only had him as the "owner). Anyways he called and found out:
In June, when I called, they issued a check to pay the taxes. They realized that it was late and had to pay penalty fee. So they cancelled that check. Then they issued a second check to include the fees, but they decided that we should be paying the fees (HELLOOOO, you are the one that did not pay it on time in the first place!), oh but it gets better, then they cancelled the second check too. WITHOUT NOTIFYING ANYBODY, just like that.
IT MAKES ME SICK to think that if it wasn't for the relocation and the home sale, I would not find out about this. And by the end of this year I would have a home foreclosed, because of their UNPROFFESSIONAL business.
TOP 5 REASONS WHY I HATE COUNTRYWIDE HOME LOANS:
1. They charge me money to have an "escrow" but they don't use it to pay EVERYTHING they said they will take care of, i.E., taxes, home insurance, etc.in other words, they did not pay the taxes on time like they were supposed to.
2. When I called for a problem, they promised to take care of it, but didn't.
3. They decided to not pay my taxes, WITHOUT LETTING ME KNOW!
4. They posted transactions in the website that are not accurate! Misleading me to think everything was OK.
5. Because I gave them a chance (when I knew they were late and have not paid) and they let me down BIG TIME!
I really don't have the time to be checking every month that everything is OK. I trusted them and they disappointed me, but I am grateful that we found out before getting into bigger trouble, but that's why my advice is BE CAREFUL. Check with your county, check with the insurance people, make sure they pay when they are supposed to. I guess it helps if all those payments are made at the beginning of the year and you just check it once.
Long story short, they suck!
0 comments