My husband and I refinanced in January and had a great relationship with the bank that originally had our mortgage. When they refi took place, they sold it to Ocwen. Since then, we've been having little problems with the posting dates of our payments.
My last payment was "supposedly" sent to the wrong address (I send my payments through my banks online bill pay service so highly unlikely) and they charged me a late fee. Determined to get that removed, I contacted Ocwen and demanded that it be refuneded, I had my bank on the phone with me who told them that they had the posting date of the payment as the first of the month so it shouldn't be considered late, etc. They did refund the fee and supposedly it's not being reported to my credit bureau. I checked with www.freecreditreport.com to be sure and it hasn't hit, yet.
I checked with their website (the address to that site has recently changed, the new address is: www.ocwencustomers.com check that out if you didn't know that.) and the latest payment has posted on time. My question now is, am I at risk of any problems with this company? If I continue to make sure I'm making the payments and that they are posted on time, am I still at risk?
Please help, I am very nervous now. I would hate to have to spend $10,000 or more to refinance again just to get away from this company.
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