Last week CCB got smart and offered a TOLL free # for customers that needed a real person to speak to about their accout without having to pay long distance fees for holding on while they transferred you all over their company. That lasted exactly one week.
The toll free # now has a recorded voice and you can not access a real person from this number once again. Wise up CCB. It appears that you have something to hide when you won't provide your nation wide customers access to customer service unless it is at their own expense.
As far as sound business practices go, you are missing the boat. I'll transfer my funds to another credit card at a higher rate because at least they aren't afraid to post a toll free customer service number on their bill and web site that will actually put me in touch with a real person when I want to ask a specific question.
In addition, after finally getting a real person to find out what the balance was so that I could close my account, I again had to go the the web page to complete the transaction.
You will never guess what was on my next statement. They charged my account $50.00 to renew my card another year, even though I do not have a current card and have been denied the ability to use one because of not making 12 payments on time over one year.
If you are considering a credit card from CCB, think twice. It will take me another 6 months to staighten out their new mess. And they will try to charge ME for their screw up until then and Iwill have to fight that also.
Dona
St. Louis, Missouri
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