On April 3rd, GC Services deducted $500.00 from my checking account. My monthly payment was $350.00 per month. As a result of the incorrect deduction, there were three (3) $34.00 bank fees which were incurred because one of my checks was returned and in addition to withdrawing $500.00 from my checking account, GC Services tried to withdraw the original $350.00 per month, not once but twice.
I spoke with one of your account representatives whose name is Angela at extension 4212. Angela agreed that a refund of $252.00 would be made once I submitted a copy of my bank statement which reflected the (3) $34.00 bank fees and the $150.00 refund from the $500.00 withdrawal which was incorrect. I faxed all of the documentation over to Angela who confirmed receipt.
It is now May 9th and I have yet to receive a refund. I have been told by several of your representatives that a refund has or will be sent express mail. I spoke with Chris who said he was Angela's manager and more recently, Caprice Ashby and still no refund.in addition, I recently found out that my account with GS services was closed with no explanation.
Jeanine
Red Hook, New York
U.S.A.
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