Discover Card will forfeit your CashBack reward if you close your account prior to redemption. I closed my account on March 24 and faxed Discover Card a letter to confirm my account closure. I further directed Discover Card to apply my CashBack award to my outstanding balance. I received a letter from Discover Card on April 1 and the letter stated "that I forfeit my CashBack award when I close the account. This is clearly stated in the cardholder agreement".
I respond back to Discover Card, via written letter, and demand they apply my CashBack award to my account balance because the money is mine and I have earned it. I directed Discover Card to take the following steps and I stated in my letter to Discover "I could not understand why they did not do these steps in the first place". I directed Discover Card to:
1) Re-open my account.
2) Apply the CashBack reward, as the account is now "open".
3) Re-close the account.
I received a check from Discover Card CashBack rewards for $180.00 in the mail yesterday even though Discover Card previously told me I was not entitled to the reward and had forfeited the amount when I closed my account. Do not let Discover Card steal from you and rip you off with their "Cardholder Agreement" forfeiture BS because the reward is yours and you are entitled to it. Persistence paid and I caught Discover Card in their rip off tricks. I thought one-step ahead of them so "it pays to Discover", persist and be informed.
My advice to anyone who is wishing to no longer do business with Discover Card and close your account, redeem your CashBack reward before you close the account. You can go online to Discover's website and redeem your CashBack reward. If you close the account and then want to claim your reward, then do what I did, as mentioned above, and do not allow Discover to mislead you into forfeiting the reward and lining their golden pockets.
After all, per their Cardholder Agreement, they can change and/or amend the account terms at anytime so use this in your favor and throw this clause back in their face. Discover likes to remind the cardholders of this clause all the time so they can exploit their cardholders. Make Discover Card change the account terms in your favor and send you a check for your reward even though the account is closed and you allegedly forfeited the reward by closing the account.
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