Complaint / Review
Circuit City Financing - Chase
Ripoff Charged us late fees and finance charges when bill was paid on time!

We made a purchase at Circuit City with their special promotional one year no finance charges/no interest as long as minimum payments are made appx 9 months ago.

I am meticulous about our bills and never make late payments—nor have ever missed any payments. I sent our March payment a week early (as usual), so it had plenty of time to make it by the due date. The next month I receive a bill warning us not to ruin our credit and that they haven't received March's payment!

I knew there had to be some type of mistake, so I checked to see if the check had cleared. For whatever reason, Chase decided not to process the check I mailed them for 3 weeks AFTER they received it!

We called and e-mailed to bring this obvious mistake to their attention, telling them to check their postmark on the envelope to see that we indeed did have it postmarked at least a week prior to the due date. They said that didn't matter to them. We affirmed that we did NOT make a late payment, and that we request that the late fee and finance charges be reversed. They flat out refused.

We said that we have two other Visa cards in good standing with them, for several years and if they look at our record they can see that we have never missed or made a late payment. They didn't care.

We asked for a manager and told her that if they don't reverse these fradulent charges that we would never shop at Circuit City again. She didn't care. So we asked the account to be closed.

In complaining to my friend who works in the financial industry, she says that she herself got screwed by a Chase account and she hears several complaints per DAY about Chase and their rip off ways!

I see that because they know they won't be making any money on those with good credit (and we have EXCELLENT credit), that they hold your check so that it looks like you defaulted on your payment, therefore they can begin charging you back charges on your balance and basically make the "promotional offer" null and void!

I've read some other postings and heard from my friend that even if you try to pay your balance early that they nail you with some sort of pre-penalty fees! I feel trapped! Help! I will never shop at Circuit City again—I think Circuit City needs to know what is happening with their customers, and I also plan to shut down my other two Chase accounts!

Thanks to others who have posted the issues with Chase—they must have their justice day eventually!