This is a very simple usacomplaints.com to let those who are interested in conducting business with Navy Federal Credit Union (NFCU) or who are current members of NFCU, know some of the intentionally deceptive practices of this business.
In the years of experience I've had with NFCU, I have had nothing but consistant trouble, lying, and deception from their staff. I have also been PERSONALLY harassed (personal comments) from an employee at corporate headquarters.
Here are some of my experiences that I have well-documented:
(1)
WHAT WAS SUPPOSED TO HAPPEN:
I had 3 lines of credit (2 auto loans, a consolidation loan, and a credit card) with NFCU. Each account was co-signed by my ex-wife (wife at the time). When I filed for divorce, NFCU agreed to split the accounts into two separate accounts. The auto loans were to be refinanced in each of our names (her getting full responsibility for the loan on the car she drove, and the same for myself). The consolidation loan was to be split into two separate consolidation loans (with each loan being re-assigned to each of us individually). And the line of credit on the card was to be split and transffered between her new card and my existing card.
WHAT DID HAPPEN:
Everything except for the auto loans were done correctly, but they messed up the auto loans leaving her as a co-signers on my vehicle.
(2) When my ex-wife and I have physically separated and were divorced, NFCU continued to release my "latest" contact information to my ex-wife... Allowing her to stalk me. It got so bad that I had to sit in front of a judge to deal with restraining orders. I asked NFCU not to release this information as it was protected by Privacy Act. I reminded them that all account information was still entitled to her because she was on the account, but she longer was authorized to my personal information as she is not my wife and I am a separate member no different from anyone else. The continued to reject my request - so I intentionally gave them a false telephone number and got a PO Box.
(3) Whenever I tried to make payment arrangements with them, they would request a one-time payment for a specific account. 90% of the time or more, the wrong account was paid. They would take my money for a payment on a specified account and put it towards a different account. This threw off my budgeting and ultimately made my life a lot more hectic. I was also told by a corporate representative, "If you were a man you would pay your bills" which is obviously a judgement of character and completely out of line.
(4) Recently I was offered a refinance to get my ex-wife off of my loan. Obviously I jumped on this. They told me that if I made a payment today (which was a week ahead of my payment agreement) that they would have an answer for me by the end of the evening. After waiting through the end of business hours, the weekend, and COB Monday. I called to ask what was going on. They informed me that it was unable to go through. When I asked for the payment to be "stopped" so I could make my scheduled payment next week; they told me they couldn't stop it because my account was still past due.
(5) Because of their inability to work with me, they caused my checking account to be drawn negative and for me to incur a $34 overdraft fee. I contact them and asked them to at least reverse the payment and I would continue to make my normal scheduled payments on time. They would not. When the payment was processed, they put it through as an ACH and it was returned for insufficient funds. I still kept an OD fee. It is now 3 days later and they are AGAIN attempting to take money out of my account (unauthorized) and will yet again get me charged another $34 OD fee.
This organization has screwed with my personal life.
This organization has messed with my finances.
They are not professional. They are not honest with you.
Though some of their business may in fact be legitimate as a bank, they have earned a reputation with me (and many others that I know personally who have used them) as a dishonest business and ultimately. A RipOff.
Here is your report.
Sean
Odenton, Maryland
U.S.A.
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