I contacted them about helping me get caught up with my mortgage. I had to do a preliminary application to make sure I was eligible and they could help me. I did this and was accepted. They wanted $900 in the form of a money order or cash before they would start. I paid them. They took down all my info and I sent the documentation of my income. I was told NOT to contact them - they would contact me. Time passed. I was told that was a part of the normal process.in the meantime I received some info from a HomeSaver bankruptcy attorney cutting me a deal if I used them. I became concerned.
I called my mortgage companyand was told that HOmeSavers had in fact sent over a hardship package but it did not include my finances and they had applied for a foreclosure on my home. HomeSavers had dropped the ball. I immediately sent in all documentation. It took some time but the mortgage company started working with me directly.
In the meantime HomeSavers had one of their Real Estate agents call me. What a rip off, scam!!!
I placed numerous phone calls to HomeSavers and was referred to people who were not in and would not return my call. I sent a letter to the president, David Moakler and he didn't respond either.
I filed a complaint with the Attorney General's office. I was told they had been addressing some concerns as well and HomeSavers would not respond either.
I went to WRAL - TV and they are still investigating it.
I called again and finally spoke with someone one - Connie Smith. She was defensive and angry. She wouldn't let me speak. She stated they weren't in breach because: I didn't lose my house and I didn't have an exit plan therefore I wasn't entitled to a full refund as stated in their advertisement.
I looked and couldn't find anything she said in the fine print. My home was saved because of my actions not theirs and I want my money back.
One of their advertisement says "MONEY BACK GUARANTEE". They don't tell you what the stipulations are - Perhaps they write it as they go along.
STAY AWAY - they prey on people in need like you and I and they have so many loop holes to cover themselves because they can't meet their promises. Plus, it allows them to make off with your money and you are left stuck with trying to get it back and more importantly YOU MAY LOSE YOUR HOME. Stay away!!!
0 comments