Recently, I came accross a client that needed help clearing their name. They had had a bankruptcy in which the loan on their previous home had been included in the bankruptcy and the home was lost during the process. The bankruptcy judge ordered the debt discharged. That is where Ocwen comes in. They bought the charged-off loan from Litton Loan Servicing and have been harrassing the clients ever sense the bankruptcy threatening them with JAIL if they dont send them payments immediately.
Now they are reporting the clients as 150 days past due CURRENTLY on this loan that was discharged through a bankruptcy 3 years ago. When Ocwen was contactedm they stated that they have a right to collect on this account because its no longer in the bankruptcy and that the judges order only applied to them DURING THE BANKRUPTCY and nw they are not limited as to what they can do to these clients.
After I argued with 10th customer service rep in a row, they finally transfered me to another of their bogus phone extensions. After being on hold for an hour and 36 seconds, it chimed in that their phones could not handle my call adequately and I would be disconnected. Grand total of phone time to fix their error today: 1 hour, 56 minutes.
0 comments