We obtained a home equity loan from Chase/Bank One. They were to disburse funds to us and some of our creditors. Our creditors checks never left the branch for 3 weeks. I found them after several calls. I had to make additional payments to my creditors, and interest. They are willing to credit my account $60, despite it cost me about $400 for their error. They would promise to call back, but never did.
I spent about 25 hours trying to resolve this, and only found out by my creditors calling me, saying "where is your payment?" I always pay my bills on time. They were rude, and have no sense of what it means to do business. My credit score dropped about 90 points. I was going to refinance the loan and say the heck with them, but I can't get a good interest rate due to my new low credit score.
I refused to make a payment until all funds were accounted for, then they did start calling. They didn't care though, just wanted their money. When all funds were accounted for 74 days later I made the payment. They wanted to charge me $40, I will never pay it Bank One!!! Oh yeah, and when they mailed the checks out finally they didn't identify them with my name, account numbers, or social security number.
I filed complaints with the Attorney General and local Banking commissions. I know it won't do any good, but at least it will cost them a little to process the paper work.
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