On June 21st I contacted Priceline Mortgage to refinance my mortgage. I spoke with a Loan Officer, B.H. He provided me over the phone, the terms of the loan and all fees involved. He also mentioned that I have to pay up front a non-refundable fee of $395.00 (application fee), which will be credited at the time of closing. Since I agreed to the disclosed terms and fees, I released to Mr. B.H. All my personal information including my credit card account to charge this fee; ignoring that later on I was going to be victim of fraud.
On June 27th I received a DHL package from Priceline Mortgage. The package contained all documents to start the refinancing process. I was extremely surprised and disappointed when I reviewed the Good Faith Estimate.
This document lists lenders fees that were not disclosed when I originally discussed the terms and conditions of my refinancing with Mr. B.H. He never advised, neither disclosed all the lenders fees listed on the Good Faith Estimate. These fees were much higher than the original ones disclosed. This is an evident case of fraud. Immediately, I called Priceline Mortgage to request the cancellation of my refinancing as well as the reverse charge of $395.00.
I also contacted Mr. B.H. Supervisor, Mr A.V. (AVP-Sales). He refused to reverse the charge imposed to my credit card. He reaffirmed that the loan officer disclosed all the fees up front. This statement is totally false. Mr. A.V. Was not present at the time, neither had any participation in this conversation.
According to Priceline Mortgage I was offered the guaranteed lender fees, which I never requested neither agreed. They deliberated changed the fees on the Good Faith Estimate and charged me a fee upfront. I called to their attention that I would have never considered to release my credit card information if I knew that I was going to be ripped off. On the other hand, I stated that it is illegal to charge a fee if a service it is not render.in this case, I have been forced to cancel the transaction due to the unprofessional behavior and will not accept any charge under any circumstance.
I also attempted to request the name of the President at Priceline Mortgage to report this incident. Unfortunately, I did not have any success. Mr. A.V. (AVP of Sales) refused to provide me this information. I remarked that if Priceline Mortage proceeded honestly there is nothing to be afraid of or hide.
Finally, I would like to inform you all that I did some research about Priceline Mortgage Company. Surprisingly, I found other victims to the deceptive, fraudulent business practices.
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