I have Star Mortgage Services which has just informed me (June 17) that my mortgage has been purchased by and servicing will be performed by America's Servicing Company.
I've been trying for two days to contact America's Servicing Company to coordinate and insure my 7/1 mortgage payment. My (two-day) experience so far is very familiar to the reports in this blog.
For example, I've read the employee rebuttal from Joseph (Army Ranger) refers people to two numbers 1) customer service at (1-800-842-7654 or 2) collections (which isn't my case). Result: There is zero answer from anyone in customer service or collections (I called at 2 P.M. Colorado time). The responses from the above two alternate numbers is IDENTICAL to my experience when I called the 866-430-0675 number provided to me by my original mortgage servicing agent Star Mortgage Services of Kennesaw, GA.
As an Army mustang' and airborne Ranger myself, I disagree with employee Joseph's (former Army Ranger) comments that one should have to' call an organization to keep them on their toes' (my characterization), ensuring that they do the business executes processing payments in an timely, expeditious and accurate manner.
My Open Letter After Action Reviews (AAR) to America's Servicing Company are:
1) have some mechanism to leave voice messages; b) have an email address (which you reply to); c) have an interactive web page.
I've read with alarmusacomplaints.com's blog from consumers about America's Servicing Company. Rest assured I'm proactively going to do all the suggestions outlined in the blog
Signed Army (back from Iraq), Stationed In Colorado [email protected]
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