Here's what they did to us. This is the letter (less our personal information) that I am sending. Please send your complaint to:
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, Texas 77010-9050
Re: Consumer Complaint Form against Chase Manhattan Bank USA, NA
To whom it may concern,
To make this as short as possible, here is our story.
In June of we transferred balances to new Chase Bank credit cards because they offered 0% finances charges for a fixed period, and then a FIXED rate of 6.99% on one account and 11.99% on the other, that was my
understanding. I decided to take advantage of this offer, EVEN THOUGH I HAD GOOD RATES on the cards I was transferring from, since after I reviewed everything, I decided that it would be a good decision financially.
Even though it's not anyone's business, we have a lot of debt due to being self employed for 5 years, having to replace 25 years of Snap On Tools purchases, due to being robbed, and then finally, finding out 4 years ago that our only child has a rare, genetic, degenerative, neuromuscular disease, that is killing him. With the debt that we have, we continue to go to work each day, plug along on the bills, and NATURALLY try to find ways to pay bills off faster. That is why we accepted Chase's offer.
Everything was good, until August on both accounts. Since then to current, one account, #XXXX-XXXX-XXXX-XXXX, has gone from 6.99% to 29.99%. The other account, #XXXX-XXXX-XXXX-XXXX, has gone from 11.99% to 17.74%. This rate is not just for new purchases, it is being charged to everything, from day one, including the original balance transfers and any cash advances.
Their EXCUSE for doing this is because we have a lot of debt.
Well guess what? We had a lot of debt when the offered us their cards. Our current credit scores are in the high 600's and low 700's. We are not having any trouble getting qualified for another mortgage.
My desired resolution is to have the interest rates put back to the 6.99% and 11.99% from the time they started raising them in August AND be credited back for the difference. We are considering disputing their
charges, meaning any more monthly payments made to them until this issue is settled. Their own agreement states that the consumer has a right to not pay for charges in dispute until the dispute is settled. WE HAVE A DISPUTE WITH THESE CHARGES!
Too bad you can't dispute that!
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