Our, unfortunate Citimortgage dealings, span over 2 and a half years. We were unaware of 2 30 day late payment son our credit report for 2003. It was brought to our attention in February of when a new mortgage company pulled our report, and turned us down because of this information.
When my husband first called them and asked them to remove the inaccurate information, we were refused, even though they stated there were no late payments in our history. When we contacted them again, they agreed to have the information removed.
In March of we applied for a new mortgage again, only to find out the information had not been removed. We called Citimortgage and asked them to remove them, they did, and sent us a letter confirming the fact.
When our credit was pulled again, by our potential new mortgage lender, we found there were 2 more late payments added to our credit report. I called Citimortgage and asked to speak to a supervisor. The gentleman I spoke with had an Indian accent, and apart from not understanding what I was saying (he kept repeating the same sentence over and over), refused to put me through.
When I called back again, I did speak with a supervisor, and she informed me that the new inaccurate information was not their fault, and would not be removed.
I have spoken with several customer service people over the past few days and have been:- talked down to, hung up on, and basically denied any request.
It has now come to our attention that we are now, not only, being denied a new mortgage from anybody, but we are also being penalised for having to many companies enquire about our credit.
This is all because of Citimortgage and their incredible knack of not being able to handle customers, handle accounts, or handle resolutions.
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