Complaint / Review
Sovereign Bank
Disaster disaster customer care, and slow down process Ripoff!

I went physiclly to a sovereign bank location to close a visa ckecking card on 03/30 because i lost my wallet a day before. Apparently this is never happen, the shared ckecking account (my wife too) debited 19 transactions from 03/31 to 04/07.

After too many calls and claim after 20 days we still dont know any result, customers services have no clue and i have to explain to each one the story and all detail about the 19th transaction.

Their costomer services is i think somewher else in the world. We do respect other peaple anywhere but we need some in the usa.

I received a letter today saying if i did one of those trasaction on 04/04 even they know that the card is not in my pocession. So i call them and they told me they will call me back. Never happen. I have all the documents. I still dont know what to do after 21 days.