Trying to obtain paperwork from this company is next to impossible. First I called and asked for the paperwork to be mailed to me (2-22-05). Two weeks later I called again (3-9-05) to follow up and found that the request had been deleted. This time I was told the information would be faxed to me. One week later (3-16-05) I called for the third time to make the same request. I spoke to the "manager" Morgan Groft, who said, coldly, that she would make a note of my dissatisfaction.
Whatever happened to the concept of an apology? This woman did not acknowledge the inconvenience I had experienced and offered no "I'm sorry for your trouble" or the like. It appeared as if I had interrupted her day with my call, because she seemed put out at having to deal with me at all.
I am trying to eliminate my MIP payment, so every day lost is costing me money. I should be well on my way to getting this taken care of, but I don't even have the paperwork I need yet. What a ripoff! I had read negative reports on this web site before—now I can add my report to the growing list.
0 comments