On November 15 I recieved a phone call from Pentagroup about a debt that was legitimately mine. When they asked if I was ready to pay, I explained that I was willing to pay a certain amount, but had been rejected by the previous collection agency. The woman stated that what she had as the total was low enough to accept my offer. So I proceeded to pay the agreed upon amount over the telephone with an electronic check..
Two weeks later, I recieved yet another phone call from Pentagroup asking me to pay the account. Red FLags everywhere! I was told there was no payment posted to this account. I explained that I had paid, that the money had been removed from my account the same evening I gave permission to take it, etc.
I was asked to fax a copy of the check to the new CSR for Pentagroup, and it would be taken care of.
I have since faxed three times, and certified mailed this same copy of the check to Pentagroup. I assumed after the mailing that it would resolve the problem. The CSR called me yesterday and 'very kindly, surprisingly' stated that she did not understand why she couldn't close this account, and why she wasn't able to get the info I was providing.
I am at a loss as to what to do with this sistuation. The account goes back to the original debtor in 6 days. The amount paid was over 400 dollars - not small change to me.
Any suggestions would be greatly appreciated. I just want credit where credit is due.
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