We started our loan process with gateway. Loan office in sept.
The branch Mrg. Joe Hall came out to meet us and seem professional at the time. We were honest about our credit history and he stated he could get it done. Now four month after that meeting the nightmare came to an end becuase they pulled out and refused to loan us the money we needed for our new home. This is after getting an approval letter in person and everything. We called to complain to another branch office. They seem to not care about their customer service.
Joe call me back and rudely stated that now the process will taken even longer (he would make sure that we would not be a high account on his books) and we missed with the wrong guy and branch. I explained to him that we have been waiting for 3 months at this time. His loan processer never calls back. His loan officer curses me out over the phone because we call him. Due to the fact that he would never follow up. Joe was the same abressive and never follows up.
We give them everything in a professional and timely manner. Showed our naked truth. And they handel us like we were slaves. They pull out at the last moment and even gave the bluilder Richmond Amercian Homes misleanding infomation that the deal would close.
The bluider offered to testify in court on the conver. That accord before we good the heartbreaking news. They compnay has caused major stress to my life and family. I even took off work to take papers to there office and seat infornt of them since I could not get any call backs. Most people would say just go to another leander. But we had given our orginal doc. Of our whole life and were under timeframes with the bulider we had no other choice. Plus the branch manager stated he would get the loan finished.
They were careless and we were mistreated and discirmantied against due to our credit score. I have since requested a copy of the orginal doc. Tax returns, car titles, signes doc. To be return in the mail and tranferd but they have yet to call me back or honor my request. Joe Hall did not even call us back to let us know that he pulled the file and closes the loan applic. We did not even recv a reason for the credit denial letter. If anyone can offer help please do. I feel as if i am a victim of rape and the rapiest has gone free because he is rich anf powerful.
Roberta
Houston, Texas
U.S.A.
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