Hello:
I recorded the conversations I had with the inept MetroPCS ustomer service representatives this morning.
I was amazed at their intrusive questions. They tried to force me to give out personal information that I've never been asked for, during all the years I've been a customer.
I gave the "Code Blue", then the second code. None of them had any idea what I was talking about.
Twice within 3 days, the MetroPCS signal has disappeared from my phone. Last night, I was outside, in the dark, walking up and down the road, trying to get a signal so I could call in and ask for a phone reset.
Every time I got a person on line, they didn't speak ENGLISH!
Another person tried to give me a ten digit phone number to dial and I explained that I was walking around in the dark and couldn't write it down.
Another said "Our systems are down so we can't reset your phone. Please call back tomorrow."
Today, I spoke with 4 representatives and each one told me something different.
I was given this code: 5228 and told to turn my phone off, then on and dial that code.
Dialing 5228 got this message, "MATL the number you have dialed..."
I called 611 again and after a very long wait and too many questions from the clerk, I was told to dial 5228. I said, "That doesn't work." They hung up.
On the 4th call, I reached an idiot who asked me for my home address and the "real name on your account".
My MetroPCS phone was originally set up in an alias for my personal protection. Again, I have been a customer for years and always pay on time, have never been late and pay online.
Because of the intrusive questions and DEMANDS made by clerk #4, a female, who spoke English, and because recent lapses in service, not being able to send or receive calls, I am switching providers.
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