Ameriquest mortgage originally told us when we closed that we would not have a prepayment penalty if we moved, only if we refinanced. We do have a prepayment penalty, it's $6,000.00. They had no one from Ameriquest present at the closing. They rushed us through the process and the closing, hiding everything but the signature line. They call on the day our payment is due several times, even after they receive the payment.
We are refinancing with another company, thank god, and they were supposed to send our payoff over to the new company. It's been 2 weeks, and still not payoff. I contacted the attorney generals office, and ameriquest called back right away and said they would get the payoff over asap. We'll see if it comes or not. This only happened today so I'm still waiting. When they found out we were refinancing they called 9-10 times a day telling us they can get us a better deal, even after repeated attempts to tell them to stop.
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