Dear Ulta, you now have lost a customer and I detest your staff at the Wilmington, Delaware sight! I called to schedule a make up appointment and I actually spoke with my usual make up consultant who is the most lovely person there. She stated to called back and push my picture appointment back so that she could fit me in her make up schedule. After doing so call back and someone else answered places me on hold for approximately 5 minutes which I didn't mind however another woman answered and talked to me like animal *! I asked to speak with my usual make up consultant and she stated in a ignorant stern mean demeaning voice CAN I TAKE A MESSAGE! I stated I wanted to make an appointment with my usual make up consultant and she was like U CAN'T. I asked why and she informed me, SHE DOESN'T COME IN AT THAT TIME. I was upset because I sat there reschedule my picture appointment and then they tell me I can not schedule. Let me tell u something ULTA I hope that manager or lady I spoke to loses her job. I have always came to your company to have my make up done, purchase hair supplies, and you treat me like I'm * and have ur managers speaking to me in such a nasty tone. How about you re-evaluate the ignorant (beeeeeep) employees you hire! How dare you!
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