After reviewing several complaints, I need to add to the list of victims! Who are the sales managers, and just what is their relationship to Crescent? My wife and I have two small businesses that are hanging on by a thread during this economic turn down and oil spill. A gentleman came into our store and says he can save us some money with our credit processing equipment and services by fifty percent. I read everything in the Crescent contract before I signed it. I was not ready for the bold lies that were told to us by this district manager. A. Crescent would credit us with any cancellation fees that our current vendor might have and that our return equipment shipping would be covered by Crescent. I obtained a copy of the cost involved in canceling both businesses was in excess of three thousand dollars for the remaining two year contract. Mr Crescent rep. Conveniently backs out of the scenario and puts me to the task of communicating with Crescent in Dallas TX to resolve the problem of them not wanting to reimburse any more than a hundred and fifty dollars for the whole deal. The ordeal of calling the customer service number is a joke, the person I first spoke with told me there would be no problem canceling the contract since no more than a week had transpired for these events to occur, than a financial supervisor tells me there is no way Crescent would do this, they will charge me $495.00 cancellation fee 24.09 processing fee for a two week period. I have two options, and I am taking both, charging the salesman and Crescent with fraud and deceptive business practices and embezzlmentof a corporations funds. The icing on the cake is I sent both machines back to crescent and they continue to remove funds from the second business witout their equipment (HELP THEFTH) even though for the past month we have tried to cancel our account which is incorporated with my wife and step daughter. Again I contacted this same District manager for Crescent and he was puzzled that I am pursuing him to be the go between. I looked at the charges I was being debited and they are above my original charges. Think this is the biggest and nastiest fraud that could happen to small business.
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