I've been getting emails from them for a couple of months, and finally got one that had a deal I really wanted. I went to the site to make the purchase, got to a page to enter my info and card number along with how many I wanted. The button at the bottom of the page said something along the lines of "complete purchase".instead of completing a purchase, however, it took me to a home page and showed that I was logged in. Totally confused, I don't know if I've bought anything or not. I go to my account page and no coupon. I go back and try again to purchase the deal. Now it's sold out. Really? So clicking a button to complete a purchase didn't complete my purchase, it actually got to keep my credit card info and now I can't find a place to delete that info or my account.
Used the contact us email form, described the problem. How can they sell something right out from under you like this? The response:
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I'm very sorry to hear about that, but unfortunately it sounds like this deal sold out while you were filling out the form to purchase the deal. I do apologize about the inconvenience. Please let me know if you have any other questions.
Regards,
Joel B.
Support@ groupon.com
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Okay. My response:
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Wait, so if I'm trying to purchase something, someone can come along and buy it right out from under me? Seriously? How ethical is that? It's not unfortunate, it's unethical.
Sorry to have wasted my time on you.
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You're not gonna believe what he wrote back:
I do apologize that our website was unable to update quickly enough, and that you feel your time has been wasted. Let me know if you have any other questions or concerns and keep smiling!
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I didn't write a screaming email back. I did explain that as a web developer I know that his excuse was invalid, and questioned his need to be offensive and condescending. But I still want to delete my account. Does anyone have any idea about that?
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