Scentmatchers is a fraud. It is a Michigan-based, mom-and-pop scam. They have an F rating (on a scale of A to F) at the Western Michigan Better Business Bureau. BEWARE: they claim to match any existing or discontinued fragrance. The internet is rife with harsh criticism and complaints of their operation.
After extensive delays in sending it in the first place, the fragrance they finally send you will smell NOTHING like the fragrance you ordered. It smells awful, in fact. They make no effort to recreate the fragrance you actually order and for which you spend upwards of $60 plus sometimes hefty shipping costs. If you return it, as per their refund policy, they deny ever receiving it, even if you have proof that they have through the tracking number.
They have refused to address any of the specific complaints I've mentioned in our email exchanges, going so far as to tell me, basically, to get a life. Telling off a disgruntled customer, whereas they're the ones ripping innocent people off, amidst an unprecedented economic crisis is, in my book, shockingly unethical. These people need to be stopped, if not arrested for scamming hundreds if not thousands of people.
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