I am doing you a favor by telling you STAY AWAY from this company. I wish I had checked out complaints first rather than after the fact.
The "testimonial" on their own website about them duplicating the fragrance of exhaust should have been enough warning for me. That's what my "matched" fragrance smelled like. Nothing at all like the fragrance I was going for, the fragrance they had in their library, the fragrance I didn't need to send a sample for. I am out $76.97, because silly me I ordered the lotion too.
I let them know by email it was the wrong scent and received an answer I could return the fragrance for a refund or another try to get the fragrance I wanted. I chose for them to attempt to do it over. SILLY ME, I thought it was just a mistake between two fragrances with similar names. I should have gone for the refund.
I asked for an update within the 30 days return period and did not receive an answer. It was during the holidays so I thought I would give them a break and wait until after Christmas. Another email inquiry resulted in their not being able to find my return or sample.
And guess what??? I'm now out of the 30 day window and they are refusing to do anything for me. It took 6 weeks to get the wrong fragrance, I wasn't concerned about the replacement fragrance until it was too late. I thought it was a small company, with nice helpful people. They would not leave me high and dry and out $76.97. I was wrong, at the end the customer "service" manager Rick was nasty and hostile.
I started thinking logically about the reasons for treating customers this way, there was no logic in it but then it occurred to me. Take peoples money, send them "something" in a bottle after six weeks time and make it nearly impossible for them to return it, Scentmatchers will win every time. They got my money, don't let them get yours.
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