I spent $100 of my hard-earned money at Ulta today. The cashier asked if I wanted a "frequent customer" card which would entitle me to free samples and discounts in the future. I accepted, signed, paid and he said as I left, "You will get your two free magazines in the mail." I thought, "How nice, they send me product info." Upon looking through my bag on my arrival home I discovered a brochure letting me know that I was signed up for In-Style Magazine and they would deduct $35 a month from my account from now on unless I were to cancel. So, after calling the store and having a frustrating conversation with the clerk and then calling the company and holding, holding and having to give all my info to the operator&they say it's cancelled. I will be checking my account statements. But this added hassle which was my reward from Ulta for choosing them on this day instead of Sephora is the reason I will NEVER shop there again. And I will forbid anyone I know from shopping there as well. How is it okay to do something like that to a customer?
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