My husband clicked on this so called free trial and willingly gave his credit card details over to pay the p&p. Two months later we have noticed his card has been charged $79.95. We couldn't understand it, but after further investigation realised that he had unknowingly entered into some kind of subscription with this company. We have e-mailed them, but was sent back, as could not be delivered to the address on their web site. I have called them twice. First spoke to woman (shaika) who said that she had cancelled the account and we would receive a confirmation e-mail within 24 - 48 hours. Secondly, after not receiving e-mail - i spoke to another woman (Lougee) who said it is 24 - 48 working hours (absolute crap!!!) I said i wanted sorted out straight away and only takes two seconds to send an e-mail! She said it would have to go to their "cancellation department" which would take 3-4 working days??!! She then told me i would need my order ID number if i was to call them back again. After being put on hold twice for 5 mins at a time, she then told me she could not find the numbers! I said Shaika had told me it was cancelled and she said thats why she couldn't find the numbers!!! This is a complete nightmare. Our credit card company said they can do nothing, because he willingly signed up for this! Once (if) we get our e-mail, we are going to have to close down our account, so they can't take anymore money! Surely there are laws against this kind of thing?!
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